


He said they do this free of charge if I just ship them the unit to: In any event, I then spoke to another technician who told me they would need to upgrade my 9350's firmware to be compliant with Vista's more stringent USB audio requirements. Perhaps the transition from GN Netcom to Jabra due to the acquisition has them a bit confused.

I explained this wasn't true - I already looked everywhere on their site and there was no 9350 drivers anywhere. At first they told me the drivers for all the products were online. After hours of frustration trying to get it to work, I finally decided to call Jabra (who acquired GN Netcom - See today's interesting video of Jabra/GN Netcom on the 10 blog - to see if a Vista driver was available. I've heard of many users complaining that their Bluetooth headsets no longer work once they upgraded to Vista due to this new DRM protection. Apparently Vista does mandatory DRM checking for USB Audio Devices. While most USB audio devices have installed just fine, since they use the standard Microsoft USB audio class, some devices, such as a Jabra Netcom 9350 wouldn't install correctly. Windows Vista Ultimate Edition is my latest desktop machine at work and some USB audio devices have given me nothing but problems.
